Thank You for Your Reservation

We appreciate your business and the chance to be a small part of your Hilton Head vacation. The following information will make your Hilton Head vacation better and easier to find your bikes.

During Your Rental

When your items are delivered we will text photo(s) of the items and the lock combination to you at the phone number in your order confirmation. Please remember bikes must be locked at all times you are not riding them. You are responsible for any lost or damaged items. Games and other beach equipment should be stored in your house/condo/room when not using them. Lock bikes and trailers together and if there is a bike rack, to the rack. Do not lock through the basket. The preferred process is to lock through the frame, but if that is not possible, lock through the wheel.

If you need service during your rental, please phone us at (843) 785-2730 for repair or swap out. We want you to enjoy your time on Hilton Head, so please do not wait until the end of your time here to let us know you had an issue. “Stuff” happens, tires go flat, and chains pop off. Please give us the chance to resolve it for you and if you could please be nice to the people on the phone when you call about an issue that would be especially appreciated.

Bikes may be ridden on pathways and the beach, but NOT IN THE WATER. You should rinse sand off the items each evening and before we pickup or you return to our location. Bikes with excessive sand buildup will be charged an extra cleaning fee.

As you ride on the pathways, please remember CARS have the right away at all intersections, stop, look both ways, and then proceed. Please don’t be “That Tourist” and ride across the street or a property entry as vehicles are turning in and out.

The End of Your Rental

All rentals end at 8:00 AM the last day of your rental. We begin pickup as early as 8:00 AM so please ensure the bikes and equipment are locked where we left them. If you rented chairs, games, etc, please lock them to the bikes. Items picked up from our facility must be returned by 10:00 AM. If you really need to get that last morning ride in before heading home, give us a call and we will try to accommodate your request. If we attempt to pick up the items and they are not available, we will charge an amount equal to the current 1 day rental rate on all items listed in the order as a fee for the second trip.

If you had a great experience with your rentals and time on Hilton Head, please take the time to give us a review on Google, Facebook, or your other favorite review platform. We might just send you something to say thanks for taking the time.